How WhatsApp Payment System Works: A Simple 3-Step Guide
Initiate Payment Request
Within the WhatsApp conversation, send a payment request to your customer.
Customer Completes Payment
The customer receives the request and completes the payment without leaving the chat.
Receive Confirmation
Both parties receive instant confirmation, ensuring a transparent transaction process.
Why Choose WhatsApp Payment?
One-Click Payment Links
Facilitate transactions directly in WhatsApp Chats by generating and sharing secure payment links.
UPI & Payment Cards
WhatsApp Payment supports all major payment methods to cater most users.
Apply Coupons & Discounts
Apply live coupons and discount codes to make purchases on WhatsApp.
Real-Time Notifications
Both businesses and customers receive immediate payment confirmations within the chat post-payment.
How Businesses benefit from using WhatsApp Payments
Enhanced Customer Convenience
Customers can complete purchases without navigating away from the chat, leading to a smoother experience.
Reduced Drop-Off Rates
By keeping the payment process within WhatsApp, businesses minimize the risk of customers abandoning their purchases.
Cost-Effective Payment
With zero transaction fees imposed by WhatsApp, businesses can save on payment processing costs.
Build Customer Loyalty
Services along with e-payments all on WhatsApp provides ease to customers and foster stronger relationships.
Businesses benefitting with WhatsApp Payment Integration
e-Commerce Transactions
- Product Catalog Sharing: Send product catalogs directly to customers within WhatsApp.
- Raising Payment Requests: Upon selection, send a payment link to the customer.
- Intimating Order Confirmation: Receive payment and confirm the order, all within the chat.
Subscription Service Repayments
- Notifying Service Reminders: Notify customers about upcoming subscription renewals, such as Airtel DTH payments.
- Sharing Payment Collection Link: Send a payment link for easy in-chat renewal.
- Sending Payment Confirmation: Confirm the renewal once payment is received.
Scheduling Appointment on Telehealth
- Asking Questions of Concerns by offering Consultations
- Schedule Appointments for Meetup
- Collect Consultation fees directly through WhatsApp
WhatsApp Payments Using ChatBots
Ex. Catalogue Automation Flow
Automate your sales and payment processes using Cunnekt's ChatBot integration:
-
Product Addition
Add products to your catalog and share them with customers via WhatsApp.
-
Customer Inquiry
Customers express interest or inquire about products directly in the chat.
-
Payment Link Generation
Automatically send a payment link corresponding to the selected product.
-
Payment Confirmation
Once the customer completes the payment, both parties receive confirmation, and the order is processed.
Such automation streamlines operations, reduces manual intervention, and enhances the overall customer experience. For more, check our AI ChatBot page here.
Frequently Asked Questions (FAQs)
-
Is there a fee for processing payments through WhatsApp?
No, WhatsApp does not charge any transaction fees for processing payments, making it a cost-effective solution for businesses.
-
How secure are WhatsApp Payments?
WhatsApp Payments utilize end-to-end encryption, ensuring that all transactions are secure and protected from unauthorized access.
-
Can customers use different payment methods within WhatsApp?
Yes, customers can choose from various payment methods supported by the integrated payment gateways, including UPI, credit/debit cards, and net banking.
-
Do I need technical expertise to integrate WhatsApp Payments with Cunnekt?
No, Cunnekt offers a user-friendly interface and comprehensive support to help you seamlessly integrate and start using WhatsApp Payments without requiring advanced technical skills.
-
How do I get started with WhatsApp Payments on Cunnekt?
Simply sign up with Cunnekt, choose your preferred payment gateway integration, and follow the guided setup process to start collecting payments via WhatsApp.
-
How many ways can Businesses send WhatsApp payment requests?
Businesses can collect payments through WhatsApp by manually sending payment requests within the chat from our dashboard or by integrating with our secure, developer-friendly APIs on third-party applications.
