Cunnekt Platform Updates | WhatsApp Business API
Stay connected with the latest updates, features, and improvements on Cunnekt.
15 November 2024
CHAT CRM
- Chat will be marked as seen only if the viewer is assigned to the chat
- If chat is manually reassigned to someone else, chat will be marked as unseen
Chatbot Configuration
- A bug related to delay in Waiting message delivery for active bot session, and chatbot to agent routing when bot flow has ended or the user stopped responding has been fixed.
1 November 2024
WhatsApp Chatbot
- “WhatsApp form” as a message component is now available in the bot. So, users can use the form in the chatbot to capture data
- “Ask for Location” message component has also been introduced in Chatbot
Cunnekt APIs
- Documentation has been updated with Form/Flow message sending as a Reply Message
16 October 2024
Welcome Message/Out of Office Message Settings
- “Negative Keywords” feature has been introduced. When a Negative Keyword is available in an incoming message, Cunnekt will check if the incoming message has the defined negative keyword in it, and if the keyword is found, a Welcome/OOO Message will not be sent.
27 June 2024
WhatsApp Template Creator
- Added new Media card “carousel templates” allowing you to send a single text message accompanied by a set of up to 10 media cards in a horizontally scrollable view.
8 May 2024
- Added System generated Lead Status [Fresh Lead, Working on, Scheduled Follow-Up, Overdue]
- Quick Action to change Conversation Label directly from the page
- Quick Action to schedule a template Notification to your lead
3 April 2024
WhatsApp Flows/Form feature has been rolled out. Now you can create native forms that open inside WhatsApp.
WhatsApp Flow/Form is available in the left-navigation Templates Menu item