Enhance Customer Experience With Excellent CRM Features
Cunnekt hosts many features that enable support teams to track, sort, and solve customer queries across communication channels right from a single dashboard.
Centralized Conversations
Support customers on their preferred communication channelm.
Multi-Agent Capabilities
Add team members to manage chats and log activity
Quick Replies
Create and send pre-written responses designed to save time.
Rich Media Support
Use interactive and rich media message to elevate customer support initiatives.
Automated Workflows
Create and automate workflows to reduce response time delays.
Ticket Escalation
Assign and re-assign chats using conversation labels, tags, and private notes
Built for Business Teams
Cunnekt allows businesses to interact with their customers through various communication channels for a seamless, personalized, and consistent customer service experience. Currently, Cunnekt offers integration with the following:
Customer Support Team
Deliver Faster, Smarter Customer Support
- Automated Chat Assignment: Ensure queries are routed to the right agent instantly.
- Internal Notes: Collaborate with team members to resolve complex issues.
- Ticket Management: Track and prioritize support tickets to avoid missed queries.
Sales Teams
Close Deals Faster with Team Collaboration
- Centralized Conversations: Keep all lead interactions in one place for easy tracking.
- Role-Based Access: Ensure sales reps only access relevant conversations.
- Real-Time Updates: Stay informed about lead status and follow-up actions.
E-commerce Businesses
Streamline Order Inquiries and Customer Service
- Advanced Search: Quickly find past conversations to resolve recurring issues.
- Ticket Management: Convert customer queries into tickets and track their resolution.
- Team Collaboration: Assign queries to the right team member for faster resolution.
Reports & Insights
Track and measure response time, resolution time, customer satisfaction scores, and volume of interactions across channels. Manage customer interactions, track support tickets, and gather insights about customer behavior and needs.
Conversation reports
get insights into the conversations such as the number of conversations, the average resolution time, and customer satisfaction ratings. These reports can help you track the performance of support agents and identify areas for improvement
Agent Performance Report
Comprehensive reports that provide insights into the performance of individual agents. The report includes metrics such as the number of conversations handled, response time, resolution time, customer satisfaction ratings, and the number of escalations or transfers to other agents or teams.
Elevate your Customer Support with Cunnekt
Seamless Onboarding
Our experts will guide you throughout the process and provide a training session for your team
No Setup Cost
Just pay the subscription fee. No setup fee or other hidden charges
Customized for Enterprise
Customizable plans for enterprise customers to add more features and enable custom requirements
