Cunnekt's WhatsApp Forms: Features
Diverse Input Options
Incorporate various input types such as single-select, multi-select, text fields, and more to tailor forms to your specific needs.
Dynamic Navigation (WhatsApp Flows)
Design Dynamic WhatsApp Flows, that adapt based on user responses, ensuring a personalized and relevant data collection process.
Real-Time Data Streaming
Utilize server endpoints to stream collected data instantly to your systems, thus facilitating prompt processing and further action.
Native WhatsApp Experience
Users complete forms within WhatsApp, where they needn’t navigate to external websites.
Impact of WhatsApp Forms for growing Businesses
Providing Customer Support
Gather customer feedback and support requests seamlessly within the chat.
Capturing Sales Lead Data
Collect potential customer information efficiently to enhance your sales pipeline.
Collecting User Reviews & Surveys
Conduct surveys and collects reviews effortlessly, increasing response rates by keeping the process within WhatsApp.
Facilitating Appointment Booking
Allow customers to schedule appointments directly through interactive forms, streamlining the booking process.
Transferring API Data to your CRMs
Automatically transfer collected data to your CRM systems via APIs, with seamless integration and enhanced data management.
Cunnekt’s WhatsApp Forms for Secure & Privacy-Driven Data Collection
Cunnekt's WhatsApp Forms prioritize your Data Security:
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End-to-End Encryption
All messages are encrypted, ensuring that only the intended recipients can access the data.
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Secure Data Handling
Collected data is decrypted, processed into JSON format, and then re-encrypted before storage or transfer, maintaining data integrity and confidentiality.
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Compliance with Data Protection Standards
Cunnekt adheres to stringent data protection regulations, safeguarding user information.
Understanding Utility of Chatbot Flows & WhatsApp Flows
While both are designed to enhance customer interactions, they serve different purposes:
Chatbot Flows
- Ideal for handling Frequently Asked Questions
- Providing Instant Responses
- Guiding Users through predefined Conversational Paths
WhatsApp Flows (Forms)
Well-suited for Structured Data Collection where specific information is required from the user like:
- Lead Generation
- Feedback & Survey Data Collection
- Appointment Scheduling
You can integrate both flows to provide a comprehensive customer engagement strategy.
Utilize Chatbots for General Inquiries & WhatsApp Forms for Detailed Data Collection
Frequently Asked Questions (FAQs)
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How do I create a WhatsApp Form with Cunnekt?
Navigate to the Templates section in the Cunnekt platform and select the WhatsApp Flows/Form feature to design your form.
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Can I integrate the collected data with my existing CRM?
Yes, Cunnekt allows seamless integration with various CRM systems via API data transfer.
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How secure is the data collected through WhatsApp Forms?
All data is protected with end-to-end encryption, ensuring that only authorized parties can access it.
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What types of input fields are available in WhatsApp Forms?
Available input options include single-select, multi-select, text fields, date pickers, and more, catering to diverse data collection needs.
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Can the form flow be adjusted based on user responses?
Yes, dynamic navigation allows the form to adapt questions based on previous answers, creating a personalized experience.
